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Paragon Per Incident Support Service
Per Incident Support
Purchase individual support requests via the Paragon web site. Per Incident support is designed to meet the ad-hoc and occasional support needs. It is highly recommended that you take advantage of our online knowledge base, documentation and discussion forums before deciding to pay for a individual incident
Pay-per-request
Incident Support Program provides incident-based web support and recommendations for the Server and Professional Editions of our products. However, users of Personal Editions can also buy Per Incident Support if they need our emergency assistance. It is designed to meet the ad-hoc and occasional support needs. An Incident is a single, discrete technical problem which cannot be reasonably subdivided, and also which is not overly broad in scope.
First reaction time - the guaranteed reply time for Per Incident Support request is 2 business hours.
Extended hours of operation - Our Support engineers are available for you from 8.00 to 22.00 CET from Monday till Friday.
Unlimited number of support requests within one year
A Per Incident Support is a single support issue that cannot be broken down into separate issues. If a problem contains multiple issues, each will be charged as a separate Per Incident Support. You can use your Per Incident Support for any Paragon product which is available to customers and the latest version of those products. It is the customer's responsibility to make sure that they have the latest build of the product for which the issue pertains. If the support incident was addressed in a later build of the software, the customer will still be charged for the support incident. If the incident turns out to be a defect in our software and a support engineer is unable to find an acceptable solution, the customer will not be charged for the Support Incident.
Technical Resources and Additional Tools
In addition to free access to KB, Documentation and Community forum you also receive the access to technical resources and additional tools which provide you following advantages
- Additional possibilities and expanded functionality;
- Your system optimization;
- System security improvement;
- Other useful tools for regular system operations.
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VersionParagon Disk Wiper 10.0 Personal Edition (English)Paragon Disk Wiper 10.0 Professional Edition (English)Paragon Disk Wiper 5.x (German Box Version)Paragon Disk Wiper 5.x Personal EditionParagon Disk Wiper 5.x Professional Volume LicenseParagon Disk Wiper 7.x Personal EditionParagon Disk Wiper 7.x Personal Edition (German Box)Paragon Disk Wiper 7.x Professional Edition (German Box)Paragon Disk Wiper 8.5 Personal EditionParagon Disk Wiper 8.5 Professional EditionParagon Disk Wiper 8.5 Professional Edition Technician LicenseParagon Drive Backup 10.0 Server Edition (English)Paragon Drive Backup 7.x Professional Edition (German Box)Paragon Drive Backup 7.x Server Edition (3 Licenses)Paragon Drive Backup 7.x Server Edition (German Box)Paragon Drive Backup 8.5 Personal Edition (English Box)Paragon Drive Backup 8.5 Personal Edition (German Box)Paragon Drive Backup 8.51 Enterprise Server EditionParagon Drive Backup 8.51 Enterprise Server Edition Technician LicenseParagon Drive Backup 8.51 Personal EditionParagon Drive Backup 8.51 Professional EditionParagon Drive Backup 8.51 Server EditionParagon Drive Backup 8.51 Server Edition Site LicenseParagon Drive Backup 8.51 Server Edition Technician LicenseParagon Drive Backup 8.51 Server Edition Technician License (outbound services)Paragon Drive Backup 8.51 Small Business Server EditionParagon Drive Backup 8.51 Small Business Server Edition Technician License (inbound services)Paragon Drive Backup 8.x Enterprise Server EditionParagon Drive Backup 8.x Enterprise Server Edition Technician LicenseParagon Drive Backup 8.x Personal EditionParagon Drive Backup 8.x Professional EditionParagon Drive Backup 8.x Professional Edition (English Box)Paragon Drive Backup 8.x Professional Edition (German Box)Paragon Drive Backup 8.x Server EditionParagon Drive Backup 8.x Small Business Server EditionParagon Drive Backup 8.x Small Business Server Edition (English Box)Paragon Drive Backup 8.x Small Business Server Edition (German Box)Paragon Drive Backup 8.x Small Business Server Edition Site LicenseParagon Drive Backup 8.x Small Business Server Edition Technician LicenseParagon Drive Backup 9.0 Personal Edition (English)Paragon Drive Backup 9.0 Personal Edition (German)Paragon Drive Backup 9.0 Professional Edition (English)Paragon Drive Backup 9.0 Server Edition (English)Paragon Drive Backup Server Express 2008Paragon Drive Copy 8.5 Personal EditionParagon Drive Copy 8.5 Professional EditionParagon Drive Copy 8.x Professional Edition (German Box)Paragon Drive Copy 9.0 Personal Edition (English)Paragon Drive Copy 9.0 Professional Edition (English)Paragon Easy CD/DVD Recorder 3.xParagon Encrypted Disk 3.xParagon Ext2FS Anywhere 3.x Personal VersionParagon Extended Support ServiceParagon Festplatten Manager 2008 Suite (German Box)Paragon Festplatten Manager 6.x Professional (German Box Version)Paragon Festplatten Manager 7.x Personal Edition (German Box Version)Paragon Festplatten Manager 8.x Personal EditionParagon Festplatten Manager 8.x Personal Edition (German Box Version)Paragon Festplatten Manager 8.x Professional EditionParagon Festplatten Manager 8.x Server EditionParagon Festplatten Manager 8.x Small Business Bundle (1 Server+10 Clients)Paragon Hard Disk Manager 2008 Professional EditionParagon Hard Disk Manager 2008 Server EditionParagon Hard Disk Manager 2008 Server Edition Technician LicenseParagon Hard Disk Manager 2008 Small Business BundleParagon Hard Disk Manager 2008 SuiteParagon Hard Disk Manager 2009 Professional Edition (English)Paragon Hard Disk Manager 2009 Server Edition (English)Paragon Hard Disk Manager 2009 Suite (English)Paragon Mount Everything 3.0 Volume License PersonalParagon Mount Everything 3.0 Volume License ProfessionalParagon Mount Everything 3.x Personal VersionParagon Mount Everything 3.x Professional VersionParagon NTFS for Linux 6.0 Personal EditionParagon NTFS for Linux 6.0 Professional EditionParagon NTFS for Win98Paragon Partition Manager 10.0 Personal Edition (English)Paragon Partition Manager 10.0 Professional Edition (English)Paragon Partition Manager 10.0 Server Edition (English)Paragon Partition Manager 7.x Personal EditionParagon Partition Manager 7.x Personal Edition (German Box)Paragon Partition Manager 7.x Professional EditionParagon Partition Manager 7.x Professional Edition (German Box)Paragon Partition Manager 7.x Server EditionParagon Partition Manager 7.x Server Edition (German Box)Paragon Partition Manager 7.x Server Edition Enterprise LicenseParagon Partition Manager 7.x Server Edition Site LicenseParagon Partition Manager 8.5 Enterprise Server EditionParagon Partition Manager 8.5 Personal Edition (German Box)Paragon Partition Manager 8.5 Server EditionParagon Partition Manager 8.5 Server Edition Technician LicenseParagon Partition Manager 8.x Personal EditionParagon Partition Manager 8.x Professional EditionParagon Partition Manager 9.0 Enterprise Server Edition Technician LicenseParagon Partition 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Note: The purchase screen may provide the option to download a trial
version with a free license key.
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