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Other Book - IT Governance based on Cobit


Koen Brand en Harry Boonen

This pocket guide is a valuable asset for managers who want to have a short introduction in the subject IT Governance/Cobit.


Buy Other Book - IT Governance based on Cobit

Products by the same publisher: The Art of Service (#39769)

  • 1000 CCNA Certification Exam Preparation Questions and Answers
  • 112 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures Toolkit Handbook
  • 51 ITIL V3 Process Mind Maps - The ITIL V3 Factsheet Benchmark Guide
  • A Must: The Complete ITIL V3 Readiness Assessment Kit
  • Availability Management Communication Plan
  • Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations
  • Availability Management Review Document
  • Availability Requirements Template
  • AVMG5200 Availability Management Implementation Plan / Project Plan
  • AVMG5300 Availability Management Policies, Guidelines and Scope Document
  • AVMG5500 Availability Management Process Objectives and Goals
  • AVMG5600 Availability Management Process Manager Document
  • AVMG5700 Availability Management Reports and KPI targets and additional metrics
  • AVMG5800 Availability Recovery Template
  • AVMG6000 Component Failure Impact Analysis Template
  • AVMG6100 Service Outage Analysis Template
  • AVMG6200 Availability Management PowerPoint Presentation
  • AVMG6300 Business Justification Documents
  • BPM Business Process Management Best Practices Design, Streamline and Manage Guide - Lead with business processes that coordinate people, applications and services
  • CAP2100 Capacity Management Review Document
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  • CAP2300 Capacity Management Policies, Guidelines and Scope Document
  • CAP2400 Business and IT Service Mapping
  • CAP2500 Communication Plan
  • CAP2600 Capacity Management Process Objectives and Goals
  • CAP2700 Capacity Management Process Manager Document
  • CAP2800 Capacity Management Reports and KPI targets and additional metrics
  • CAP2900 Capacity Management PowerPoint Presentation
  • CAP3000 Business Justification Documents
  • Change Management in IT Best Practices- Simplify IT Changes with Change Management Process, Plans and Templates - Integrated, Fast, Simple and Successful
  • CHG7100 Change Management Review Document
  • CHG7200 Change Management Implementation Plan / Project Plan
  • CHG7300 Change Management Policies, Guidelines and Scope
  • CHG7400 Communication Plan
  • CHG7500 Change Management Objectives and Goals
  • CHG7600 Change Management Process Manager Document
  • CHG7700 Forward Schedule of Changes Template
  • CHG7800 Request for Change (RFC) Template
  • CHG7900 Change Advisory Board Process and Minutes Template
  • CHG8000 Change Management Reports and KPI targets and additional metrics
  • CHG8100 Change Management PowerPoint Presentation
  • CHG8200 Business Justification Documents
  • CHG8300 Change Management Category definition doc
  • CISSP Best Practices Guide to the Basics of Certified Information Systems Security Professional
  • Cloud Computing - The Complete Cornerstone Guide to Cloud Computing Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing Enterprise IT Cloud Computing
  • Cloud Computing Best Practice Specialist Guide for SaaS and Web Applications: Software as a Service
  • Cloud Computing Foundation Complete Certification Kit - Study Guide Book and Online Course
  • Cloud Computing Virtualization Specialist Complete Certification Kit - Study Guide Book and Online Course
  • Cloud Computing: Managing Services in the Cloud Complete Certification Kit - Study Guide Book and Online Course
  • Complete Access to Full ITIL v2 IT Service Management 11 Process Toolkits
  • CONMGT3100 Configuration Management Review Document
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  • CONMGT3400 Business and IT Service Mapping
  • CONMGT3500 Communication Plan
  • CONMGT3600 Configuration Management Process Objectives and Goals
  • CONMGT3700 Configuration Process Manager Document
  • CONMGT3800 Identification Guidelines Document
  • CONMGT3900 Status Accounting Guidelines
  • CONMGT4000 Verification and Audit plan
  • CONMGT4100 Database (CMDB) Design document and template
  • CONMGT4200 Reports and KPI targets and additional metrics
  • CONMGT4300 Configuration Management PowerPoint Presentation
  • CONMGT4400 Business Justification Documents
  • Contact Center Complete Handbook - How to Analyze, Assess, Manage and Deliver Customer Business Needs and Exceed Customer Expectations With Help Desk, Call Center, Support Center and Service Desk
  • Copy of ITIL Toolkit
  • Customer Service Foundation Level Full Certification Kit - Complete Skills, Training, and Support Steps to Remarkable Customer Service
  • Demand Management of IT Services: SLA Management and IT Service Strategy - Optimize the use of Capacity by moving Workload to Less utilized Times, Hardware, or Places Best Practices Handbook
  • eLearning - ISO/IEC 20000
  • Espanol ITIL Survival - All the ITIL Survival Kits
  • Espanol ITIL Survival - Availability Management Kit
  • Espanol ITIL Survival - Capacity Management Kit
  • Espanol ITIL Survival - Change Management Kit
  • Espanol ITIL Survival - Configuration Management Kit
  • Espanol ITIL Survival - Financial Management Kit
  • Espanol ITIL Survival - IT Service Continuity Management Kit
  • Espanol ITIL Survival - Kit de Gestión de Incidentes
  • Espanol ITIL Survival - Kit de Gestión de Niveles de Servicio
  • Espanol ITIL Survival - Kit de Gestión de Problemas
  • Espanol ITIL Survival - Release Management Kit
  • Espanol ITIL Survival - Security Management Kit
  • Espanol ITIL Survival - Service Desk Management Kit
  • EXIN ITIL V3 Foundation Exam
  • EXIN ITIL V3 Foundation Exam - USA, Canada
  • FIN10000 Budgeting Guidelines
  • FIN10100 Charging Policies
  • FIN10200 Accounting Policies
  • FIN10300 Accounting Template
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  • FIN10500 Charging Template
  • FIN10600 Budget Template
  • FIN9100 Financial Management Review Document
  • FIN9200 Financial Management Implementation Plan / Project Plan
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  • FIN9400 Communication Plan
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  • FIN9800 Financial Management PowerPoint Presentation
  • FIN9900 Business Justification Documents
  • Getting Results: The Project Management with PRINCE2 and PMBOK Delivery Guide
  • Help Desk Tool Kit
  • Help Desk, Service Desk Best Practice Handbook: Building, Running and Managing Effective Support - Ready to use supporting documents bringing ITIL Theory into Practice
  • How to Develop, Implement and Enforce ITIL V3 best practices
  • INC8100 Incident Management Review Document
  • INC8200 Incident Management Implementation Plan / Project Plan
  • INC8300 Incident Management Policies, Guidelines and Scope Document
  • INC8400 Communication Plan
  • INC8410 Business Justification Documents
  • INC8440 Incident Management PowerPoint Presentation
  • INC8500 Incident Management Process Template
  • INC8600 Incident Management Process Manager Document
  • INC8700 Incident Category Definition Document
  • INC8800 Incident Ticket Template
  • INC9000 Incident Management Reports and KPI targets and additional metrics
  • INC9100 Incident Management Process Flow diagram
  • IPRC Clustered Practitioner Exam Preparation
  • IPSR Clustered Practitioner Exam Preparation
  • IS0/IEC 20000 Elearning Program
  • IS0/IEC 20000 Exam Preparation
  • ISO 20000 Breakfast Workshop: ISO 20000 What's it all about?
  • ISO 20000 Process Charts
  • ISO Standard 15504 Part 1
  • ISO Standard 15504 Part 2
  • ISO Standard 15504 Part 3
  • ISO Standard 15504 Part 4
  • ISO/IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course
  • ISO/IEC 20000 Requirements, 210 Requirements Checklist and Compliance Assessment
  • IT Professional's Guide to Policies and Procedures - Implement the policies and procedures you need
  • IT Return On Investment Calculator Toolkit for ITIL and IT Service Management
  • IT Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide - Second Edition
  • IT Service Operation Management Toolkit: Designing, Implementing, and Managing World-Class IT Service Operation Processes
  • IT Service Operations Management Guide- Your Complete Guide to Managing an IT Service Operation with Incident Management, Event Management, Problem management, Access Management and Request Fulfilment
  • IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action
  • ITIL Ask
  • ITIL Ask More
  • ITIL Book - Application Management
  • ITIL Book - Business Perspective Book (Vol 1)
  • ITIL Book - Continual Service Improvement
  • ITIL Book - ICT Infrastructure Management
  • ITIL Book - IT Service Management (A Pocket Guide)
  • ITIL Book - IT Service Management (An Introduction)
  • ITIL Book - Planning to Implement Service Management
  • ITIL Book - Security Management
  • ITIL Book - Service Delivery
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  • ITIL Book - Service Operation
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  • ITIL Book - Service Support
  • ITIL Book - Service Transition
  • ITIL Book - Software Asset Management
  • ITIL Book - The Official Introduction to the ITIL Service Lifecycle
  • ITIL Book Pack - CIO Book Pack
  • ITIL Book Pack - Complete ITIL Library (Bookset)
  • ITIL Book Pack - IT Managers Book Pack
  • ITIL Book Pack - ITIL Starter Book Pack
  • ITIL Book Pack - Operations Starter Book Pack
  • ITIL Book Pack - The Original ITIL Bookpack
  • ITIL Books - ITIL Lifecycle Publication Suite
  • ITIL CD - Application Management
  • ITIL CD - Business Perspective CD-Rom (vol 1)
  • ITIL CD - ICT Infrastructure Management
  • ITIL CD - ITIL - Security Management CD-ROM
  • ITIL CD - Planning to Implement Service Management
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  • ITIL CD - Service Delivery
  • ITIL CD - Service Support
  • ITIL CD - Software Asset Management
  • ITIL CD Pack - CIO CD-Rom Set
  • ITIL CD Pack - Complete ITIL Library (CD-ROMS)
  • ITIL CD Pack - IT Managers CD-Rom Set
  • ITIL CD Pack - ITIL CD-Rom Starter Set
  • ITIL CD Pack - Operations Cd-Rom Starter Set
  • ITIL CD Pack - The Original ITIL CD-Rom Set
  • ITIL Copy Foundations Exam Preparation
  • ITIL Copy Foundations Exam Preparation - Existing Customer
  • ITIL e-Consult
  • ITIL eLearning (Bundle) Managers (Exam Prep and Marking Service)
  • ITIL eLearning - Awareness 4hr
  • ITIL eLearning - Foundation -5%
  • ITIL eLearning - V2 Foundation
  • ITIL eLearning Availability Management
  • ITIL eLearning Availability Management - Existing Customers
  • ITIL eLearning Capacity Management
  • ITIL eLearning Capacity Management - Existing Customers
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  • ITIL eLearning Change Management - Existing Customers
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  • ITIL eLearning Configuration Management - Existing Customers
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  • ITIL eLearning Financial Management
  • ITIL eLearning Financial Management - Existing Customers
  • ITIL eLearning Foundation Package (Course and Exam Prep)
  • ITIL eLearning IT Service Continuity Management - Existing Customers
  • ITIL eLearning Problem Management
  • ITIL eLearning Problem Management - Existing Customers
  • ITIL eLearning Release Management
  • ITIL eLearning Release Management - Existing Customers
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  • ITIL eLearning Security Management - Existing Customers
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  • ITIL eLearning Service Desk/Incident Management - Existing Customers
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  • ITIL eLearning Service Level Management - Existing Customers
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  • ITIL Online Foundations Exam Preparation Existing Customer
  • ITIL Online Managers Exam MARKING SERVICE
  • ITIL Online Managers Exam Preparation
  • ITIL Practitioner Agree and Define (IPAD) All-in-one SLA Exam Guide and Certification Work book; Define, Implement, Manage and Review Service Level Agreements with Service level Management and Finance
  • ITIL Practitioner Certificate Agree and Define (IPAD) Online Learning
  • ITIL Practitioner Certificate: Plan and Improve (IPPI) Online Learning
  • ITIL Practitioner Certificate: Release and Control (IPRC) Online Learning
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  • ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity Management and Disaster Recovery
  • ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work Book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management
  • ITIL Practitioner Support and Restore (IPSR) All-in-one Help Desk Exam Guide and Certification Work Book
  • ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide
  • ITIL Strategic - STA15500 ITSM Tool Requirements
  • ITIL Survival (Bundle) Capacity, Availability, Continuity
  • ITIL Survival (Bundle) Problem, Change, Configuration
  • ITIL Survival (Bundle) Service Desk, Incident, Problem
  • ITIL Survival (Bundle) SLM, Financial, Security
  • ITIL Survival - All the KITS
  • ITIL Survival - Availability Management Kit
  • ITIL Survival - Capacity Management Kit
  • ITIL Survival - Change Management Kit
  • ITIL Survival - Configuration Management Kit
  • ITIL Survival - Fact Sheets
  • ITIL Survival - Financial Management Kit
  • ITIL Survival - Incident Management Kit
  • ITIL Survival - IT Service Continuity Management Kit
  • ITIL Survival - Mindmaps
  • ITIL Survival - Problem Management Kit
  • ITIL Survival - Release Management Kit
  • ITIL Survival - Security Management Kit
  • ITIL Survival - Service Desk Management Kit
  • ITIL Survival - Service Level Management Kit
  • ITIL Toolkit - Multi User 10
  • ITIL Toolkit - Multi User 2
  • ITIL Toolkit - Multi User 5
  • ITIL Toolkit - Multi User Corporate
  • ITIL V2 - V3 Bridging Course
  • ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course
  • ITIL V2 Foundation Complete Certification Kit : Study Guide Book and Online Course
  • ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course
  • ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course
  • ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course
  • ITIL V2 to V3 Service Managers Bridge Online Training Course: Get ITIL V3 Managers Certified Now.
  • ITIL V3 eLearning Bundle - Foundation, Book, Exam Preparation
  • ITIL V3 Event Management, Access Management and Request Fulfillment ToolKit
  • ITIL V3 Exam Prep
  • ITIL V3 Foundation Certification Exam Preparation Course in a Book for Passing the ITIL V3 Foundation Exam - The How To Pass on Your First Try Certification Study Guide
  • ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course
  • ITIL V3 Foundation Complete Certification Kit - Study Guide Book and Online Course
  • ITIL V3 Foundation Elearning
  • ITIL V3 Implementation Quick Guide - The Art of Stress-Free IT Service Management
  • ITIL V3 Intermediate Lifecycle program: Continual Service Improvement CSI
  • ITIL V3 Intermediate Lifecycle program: Service Design SD
  • ITIL V3 Intermediate Lifecycle program: Service Strategy SS
  • ITIL v3 IT Service Management Roles and Responsibilities Toolkit, Second Edition
  • ITIL V3 MALC - Managing Across the Lifecycle Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate MALC Complete
  • ITIL V3 MALC - Managing Across the Lifecycle Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate MALC Complete Certification Kit
  • ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide
  • ITIL V3 MALC Managing Across the Lifecycle Certification Exam Preparation Course in a Book
  • ITIL V3 Online Learning Bundle - Foundation, Book, Exam Preparation
  • ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course
  • ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course - Spread Payments
  • ITIL V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course
  • ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course
  • ITIL V3 Roles and Responsibilities Toolkit
  • ITIL V3 Service Capability MALC Certification Exam Preparation for Passing the ITIL V3 Service Capability MALC Exam - The How To Pass on Your First Try Certification Study Guide
  • ITIL V3 Service Capability OSA Certification Exam Preparation for Passing the ITIL V3 Service Capability OSA Exam - The How To Pass on Your First Try Certification Study Guide
  • ITIL V3 Service Capability PPO - Planning, Protection and Optimization of IT Services Best Practices Study and Implementation Guide
  • ITIL V3 Service Capability PPO Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability PPO Exam - The How To Pass
  • ITIL V3 Service Capability PPO Certification Exam Preparation for Passing the ITIL V3 Service Capability PPO Exam - The How To Pass on Your First Try Certification Study Guide
  • ITIL V3 Service Capability RCV Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability RCV Exam - The How To Pass on Your First Try Certification Study Guide
  • ITIL V3 Service Capability RCV Certification Exam Preparation for Passing the ITIL V3 Service Capability RCV Exam - The How To Pass on Your First Try Certification Study Guide
  • ITIL V3 Service Capability RCV Release, Control and Validation of IT Services Best Practices Toolkit
  • ITIL V3 Service Capability SOA Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability SOA Exam - How To Pass
  • ITIL V3 Service Capability SOA Certification Exam Preparation for Passing the ITIL V3 Service Capability SOA Exam - The How To Pass on Your First Try Certification Study Guide
  • ITIL V3 Service Design Certification Exam Preparation for Passing the ITIL V3 Service Design Exam
  • ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book
  • ITIL V3 Service Lifecycle CSI Certification Exam Preparation for Passing the ITIL V3 Service Capability CSI Exam - The How To Pass on Your First Try Lifecycle Study Guide
  • ITIL V3 Service Lifecycle Service Strategy (SS) Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service Strategy (SS) Exam - The How To Pass on Your First Try
  • ITIL V3 Service Lifecycle Service Transition Certification Exam Preparation for Passing the ITIL V3 Service Lifecycle Service Transition Exam - The How To Pass on Your First Try Certification Study
  • ITIL V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course
  • ITIL V3 Service Operation Certification Exam Preparation for Passing the ITIL V3 Service Operation Exam
  • ITIL V3 Service Strategy Certification Exam Preparation for Passing the ITIL V3 Service Strategy Exam
  • ITIL V3 Service Strategy Demand Management of IT Services Practical and Complete Handbook
  • ITIL V3 Service Strategy Toolkit
  • ITIL® v3 Operational Support and Analysis (OSA) Full Certification Online Learning incl. Study Book Course - The ITIL® V3 Intermediate Capability Complete Certification Kit
  • ITIL® v3 Planning, Protection and Optimization (PPO) Full Certification Online Learning incl. Study Book Course - The ITIL® V3 Intermediate Capability Complete Certification Kit
  • ITIL® v3 Release, Control and Validation (RCV) Full Certification Online Learning incl. Study Book Course - The ITIL® V3 Intermediate Capability Complete Certification Kit
  • ITIL® v3 Service Offerings and Agreements (SOA) Full Certification Online Learning incl. Study Book Course - The ITIL® V3 Intermediate Capability Complete Certification Kit
  • ITIL® v3 Service Operation (SO) Full Certification Online Learning Course - The ITIL® V3 Intermediate Lifecycle Complete Certification Kit
  • ITIL® v3 Service Transition (ST) Full Certification Online Learning Course - The ITIL® V3 Intermediate Lifecycle Complete Certification Kit
  • ITIL® Version 3 Foundation Course
  • ITQMgt 1000 ISO 20000 Fact Sheet
  • ITSCM2100 IT Service Continuity Management Review Document
  • ITSCM2200 IT Service Continuity Management Implementation Plan / Project Plan
  • ITSCM2300 Policies, Objectives and Scope Document
  • ITSCM2400 Communication Plan
  • ITSCM2410 Business Flyer Templates
  • ITSCM2420 E-mail text
  • ITSCM2500 IT Service Continuity Management Process Objectives and Goals
  • ITSCM2600 IT Service Continuity Management Process Manager Document
  • ITSCM2700 Business Impact Analysis Template
  • ITSCM2800 Risk Assessment Template
  • ITSCM2900 Business Continuity Strategy Template
  • ITSCM3000 Reciprocal Arrangements Template
  • ITSCM3100 Emergency Response Template
  • ITSCM3200 Salvage Plan Template
  • ITSCM3300 Vital Records Template
  • ITSCM3400 Reports and KPI targets and additional metrics
  • ITSCM3500 IT Service Continuity Management PowerPoint Presentation
  • ITSCM3600 Business Justification Documents
  • Knowledge Management and ITIL V3
  • Knowledge Management and ITIL V3: Creating the Adaptive Organization - Making Knowledge Management Work With IT Service Management
  • NEW: ITIL V3 Service Capability RCV - Release, Control and Validation of IT Services Best Practices Study and Implementation Guide
  • NEW: The ISO/IEC 20000 Tool Kit
  • Newly Revised! ITIL V3 Starter Toolkit
  • Other Book - IT Governance based on Cobit
  • Other Book - IT Service Management: An Introduction
  • Other Book - MOF (A Pocket Guide)
  • Other Book - MSF Microsoft Solutions Framework
  • PaaS - The Complete Cornerstone Guide to Platform Management Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing Platform as a Service
  • Preparacion del Examen Basico de ITIL Espanol
  • Prince 2 - Business Benefits Through Project Management
  • Prince 2 - Buying Software - A Best Practice Approach
  • Prince 2 - Managing Successful Projects with PRINCE2 - Reference Manual
  • Prince 2 - Managing Successful Projects with PRINCE2 CDROM - Reference Manual
  • Prince 2 - People Issues and PRINCE2
  • Prince 2 - Tailoring PRINCE2
  • PROB6100 Problem Management Review Document
  • PROB6200 Problem Management Implementation Plan / Project Plan
  • PROB6300 Problem Management Policies, Guidelines and Scope Document
  • PROB6400 Communication Plan
  • PROB6500 Problem Management Objectives and Goals
  • PROB6600 Problem Management Process Manager Document
  • PROB6700 Problem and Known Error Category Definition Document
  • PROB6800 Problem Ticket Template
  • PROB6900 Known Error Ticket Template
  • PROB7000 Problem Management Reports and KPI targets and additional metrics
  • PROB7100 Problem Management PowerPoint Presentation
  • PROB7200 Business Justification Documents
  • REL5100 Release Management Review Document
  • REL5200 Release Management Implementation Plan / Project Plan
  • REL5300 Release Management Policies, Guidelines, Scope
  • REL5400 Communication Plan
  • REL5420 Business and IT Flyers
  • REL5430 E-mail text
  • REL5500 Release Management Process Objectives and Goals
  • REL5600 Release Management Process Manager Document
  • REL5700 DHS and DSL Checklist
  • REL5800 Forward Schedule of Releases
  • REL5900 Release Management Reports and KPI targets and additional metrics
  • REL6000 Release Management PowerPoint Presentation
  • REL6100 Business Justification Documents
  • REL6200 Release Process Flow
  • SaaS - The Complete Cornerstone Guide to Software as a Service Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing SaaS Solutions
  • SD9100 Service Desk Review Document
  • SD9200 Service Desk Implementation Plan / Project Plan
  • SD9210 Service Desk Project Plan
  • SD9250 Service Desk outsourcing
  • SD9300 Policies, Objectives and Scope Document
  • SD9400 Communication Plan
  • SD9420 Business and IT Flyers
  • SD9500 Service Desk Objectives and Goals
  • SD9600 Service Desk Manager Document
  • SD9700 Service Desk Reports and KPI targets and additional metrics
  • SD9750 Service Desk Technology Selection
  • SD9800 Service Desk PowerPoint Presentation
  • SD9900 Business Justification Document
  • SD9950 Service Desk Fact Sheet
  • SECMT1100 Security Management Review Document
  • SECMT1200 Security Management Implementation Plan / Project Plan
  • SECMT1300 Security Management Policies, Guidelines and Scope Document
  • SECMT1400 Communication Plan
  • SECMT1500 Security Management Process Objectives and Goals
  • SECMT1600 Security Process Manager Document
  • SECMT1700 Security Management Reports and KPI targets
  • SECMT1800 Security Service Requirement
  • SECMT1900 Security Incident Template
  • SECMT2000 Security Audit Template
  • SECMT2100 Security Management PowerPoint Presentation
  • SECMT2200 Business Justification Documents
  • Service Catalog Process Kit
  • Service Catalog Process Management Templates and Examples Workbook - The Service Catalog Planning, Implementation and Maintenance Guide
  • Service Portfolio Management Toolkit, your quickest route to Business Relationship Management
  • SLM1100 Service Level Management Review Document
  • SLM1200 Service Level Implementation Plan / Project Plan
  • SLM1300 Service Level Management Policies, Objectives and Scope Document
  • SLM1400 Business and IT Service Mapping
  • SLM1500 SLM Scope
  • SLM1600 Communication Plan
  • SLM1602 Business Flyer templates
  • SLM1603 E-mail text
  • SLM1700 Service Level Management Objectives and Goals
  • SLM1800 SLM Process Manager Document
  • SLM1901 Customer Based SLA
  • SLM1902 Service Based SLA
  • SLM1903 Multi-Level Based SLA
  • SLM2000 Underpinning Contracts
  • SLM2100 Operational Level Agreements
  • SLM2200 Service Catalogue
  • SLM2201 Functional Specifications
  • SLM2202 Technical Specifications
  • SLM2203 Service Options
  • SLM2204 Price List
  • SLM2300 Service Level Requirements
  • SLM2400 Reports and KPI targets and additional metrics
  • SLM2500 SLM PowerPoint Presentation
  • SLM2600 Business Justification Document
  • Software Testing and Quality Assurance with IT Change Management Transition Planning, Support, Service Validation, Testing and Evaluation Handbook. Change without Risk.
  • Storage Management - The Complete Cornerstone Guide to Storage Management Best Practices Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing Storage Management
  • The Application Developer Job Description Handbook and Career Guide
  • The Business Objects Developer Job Description Handbook and Career Guide
  • The Business Process Management Toolkit: Practical Guidelines to Successful Implementations
  • The Business Relationship Management Toolkit - Relationship management essential part of your IT, Business Alignment Strategy
  • The Change Management Toolkit
  • The CMDB Creation and Maintenance Toolkit
  • The Complete ITIL V3 Readiness Assessment Kit
  • The IPAD Clustered Practitioner EXAM PREPARATION
  • The IPSR Clustered Practitioner EXAM PREPARATION.
  • The IT Manager Job Description Handbook and Career Guide
  • The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions Explained, Detailed and Ready to Use
  • The ITIL v3 Service Transition Toolkit
  • The ITIL V3 Starter Kit - All New 2009 Edition
  • The Knowledge Management Strategy Kit
  • The Operational Support and Analysis ITIL v3 OSA Toolkit
  • The Organizational Behavior and Leadership Management Essentials Toolkit
  • The Planning, Protection and Optimization ITIL v3 PPO Toolkit
  • The Risk Management ToolKit
  • The Service Catalog Toolkit - NEW 2009 Edition
  • The Service Design Tool Kit
  • The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA
  • The Service Level Management and SLA Toolkit
  • The Service Offerings and Agreements ITIL v3 SOA Toolkit
  • The SLA Manager and Service Level Management Job Description Handbook: The Complete Knowledge and Tools Guide you need to Start or Advance your career as SLA Manager. A Practical Manual.
  • The Supplier Management Toolkit
  • The Web Developer Job Description Handbook and Career Guide
  • TOGAF 9 Foundation Part 1 Exam Preparation Course in a Book for Passing the TOGAF 9 Foundation Part 1 Certified Exam - The How To Pass on Your First Try Certification Study Guide
  • TOGAF 9 Foundation Part 2 Exam Preparation Course in a Book for Passing the TOGAF 9 Foundation Part 2 Certified Exam - The How To Pass on Your First Try Certification Study Guide
  • Virtualization - The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing and Managing Enterprise IT Virtualization
  • WEBINAR 20000 Breakfast Workshop: ISO 20000 What's it all about?
  • White Paper - ITIL Costs & Costing Catalogs
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