ITIL e-Consult Product description of the virtual
consultant
Imagine this: You are preparing a presentation as part of an
ITIL implementation but cant remember the exact details of a particular
process-step. Or, you are tasked with an internal self-assessment of the
maturity of the processes in your IT department and have no idea where to
start? Or you want an independent expert to review your plans and reports.
Where do you go when you need more information? Who do you
call when you need answers?
Do you feel you don't need a full day of consulting or
several days in a classroom since you only have one issue to deal with?
You know that there is the ITIL-ASK service for the
one-off questions, but this time you feel that you need a little bit more. You
need to pick someones brain ... you need instant support!
You can get that one burning question answered quickly. And
it won't be a simple "yes or no", either: you'll get a discussion of
various approaches and the benefits or disadvantages of each and, when
possible, a specific recommendation for you given your situation and goals.
Your questions aren't simple so well try to shed light on
the issues you have as we discuss various approaches available to you, cover
the benefits or disadvantages you face, and keep your known situation and goals
in mind.
Why ITIL e-Consult?
You can ask a question to tap our wealth of information and
experience. You can have a discussion, ask for our
opinion or to confirm that youre on the right track.
That information base is the result of over 55 years of
combined experience in the ITIL and IT Service Management. You won't get
responses based on just one approach but on a myriad of approaches. Not only
will we share from our personal experience, but also from the fountain of
knowledge we have access to in our various professional associations. We enjoy
what we do and we are very good at it.
We will be your virtual consultant, your body of Knowledge
when you need it most, we are there whenever you need us no lead time or
elaborate tender processed to go through.
Topics Covered...
We are ITIL, ISO/IEC 20000 and IT Service Management
Specialists. We can help you on any aspect of ITIL and IT Service Management
business you have with the exception of legal or accounting advice.
Here are examples of topics we've been asked to address:
Education programs
The new ITILv3 qualification scheme
Exam location centres
Process integration with
COBIT
MOF
ISO/IEC 20000
ISO 9000
ISO/IEC 38500
Implementation questions
Achieving true management commitment and buy-in
Sales and Marketing tips for ITIL implementation
Career advice
Marketing and the ITIL Advantage
Here's How It Works.
Purchase the service applicable to you. How does the ITIL
e-Consult service work?
It's really very straightforward - you pre-purchase the
number of hours consultancy support you think you will
need, in 30 minute blocks - making your selection below - and we will then
contact you through the email address you provide when you complete your purchase
to agree a time to tackle your issue - whatever it is.
Once we know what you
need support on, we might ask you to provide us additional information so that
we can focus our answers to best suit your circumstances.
We track the time we
spend dealing with your issue - which means that you can keep coming back to us
on further issues until your pre-purchased block of time is fully used-up - and
you can then order an additional block of time to keep you going!
Please note response time is dependent on Time Zones - Our
service is Global
Terms of 'ITIL
e-Consult:
Well acknowledge receipt of your purchase as
soon as it arrives in our system. Well try to contact you within 24 hours,
though the response time isn't guaranteed because of possible business
commitments or travel.
All our consultancy services are delivered under
the terms of our mutual confidentiality and non-disclosure agreement
If we can't answer your question ourselves, we
may direct you to other resources that we think may help you further. Well go
as far as we reasonably can before making a referral. If we have absolutely no
answer for you, we will refund your fee.
Delivery Method:
1.
Email
2.
skype phone conference
and/or video conference
3.
document review
This service is best suited for information that you need to
have at your finger tips, something on paper to copy and paste into a
presentation or project plan. Or to get an independent view on a question that
you are struggling with.
Pricing:
50.00 per
half hour
