What is this course about?

This course provides a fast track to achieve your ITIL v3 Service Manager certification. In this course, you identify new ITIL v3 content and examine the Service Lifecycle, which forms the core of ITIL v3. You also gain the knowledge necessary to take the ITIL v3 Service Manager Bridge Certification exam, offered at the end of this course.

Who will benefit from this course?

This course is geared toward those who hold the ITIL Service Manager Certificate (v1 or v2) and would like to obtain the ITIL v3 Service Manager Certification. This includes CIOs, senior IT managers and supervisors, IT professionals and IT operation practitioners.

I don't have my ITIL v1 or v2 Managers Certificate, what do I do?

Sign up for your final ITIL v2 Managers FASTTRACK Certification Course - it's your last chance before this shorttrack to V3 Managers will be shelved by APMG.

What background do I need?

You must hold the v1 or v2 Service Manager Certificate to take this course. You should also have read the ITIL v3 Service Lifecycle Practices core guidance, which includes:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• Introduction to the Service Lifecycle (optional, but recommended)

You can also take this course if you have enough credits from the v1-v2 Foundation and Practitioner certifications.

Does this course count toward the ITIL Expert certifications?

Yes. If you already hold the v1 or v2 Service Manager Certificate, you will have obtained the ITIL Expert qualification upon achieving the ITIL v3 Service Manager Bridge Certificate.

The APMG has released the ITIL Credit Profiler: http://www.itil-officialsite.com/itilmapping/v2/map.asp. This online tool allows you to map your current v2 and v3 qualifications against the v3 scheme. The Credit Profiler helps you determine how many credits you currently hold within the scheme, and to assess and decide on the best route for v3 certification. This tool also provides recommendations, and you are free to choose a selection of modules based on your own educational and certification requirements.

I have 12 credits from v1-v2 Practitioner-level certifications. Am I eligible to take the Service Manager Bridge certification exam?

Yes. With 12 credits from v1-v2 Foundation and Practitioner certifications, you are eligible to take this course and the exam (3.5 credits are awarded for a clustered Practitioner certificate, 2 credits for a single-process Practitioner certificate and 1.5 credits for a v2 Foundation certificate). However, in order to obtain the ITIL Expert qualification, you must first achieve the v3 Managing Across the Lifecycle certificate.

What topics does the exam cover?

The Service Manager Bridge exam focuses mainly on the new content of ITIL v3. The exam also covers those items that were well known in v2 but have some significant changes in v3.

How is the exam structured?

The v3 Service Manager Bridge exam is a 20-question, scenario-based, complex multiple-choice examination. You have 90 minute to complete the exam and must answer 16 of the 20 questions correctly (80 percent) to pass.

How are the ITIL materials covered in the eLearning environment?

Learning and practical assignments provide knowledge of Service Lifecycle processes that are new or significantly changed in ITIL v3 from previous versions. The online Learning environment offer you multiple opportunities to apply recently learned concepts and include practical exercises and practice exam questions.

Is this course accredited?

Yes! EXIN has accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.