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ITIL Survival - Mindmaps


Developed by content experts the ITIL Mindmaps are the most simplified, visual and concise description of the processes defined in the Service Delivery and Service Support areas.

These summaries present the salient points regarding each of the process areas. They are the "quick view guide".

The ITIL Mindmaps are the fastest way to understanding the basic concepts of ITIL.

11 Mindmaps (Security Management is included) and a document on the Service Desk Function, along with the 10 processes defined in Service Delivery and Service Support.

Each Mindmap covers:

  • Benefits
  • Problems
  • Relationships
  • Activities
  • Roles
  • Key Performance Indicators
  • Objective statement

If you are looking for more, then try the ITIL Toolkit, which includes the ITIL Fact Sheets, Mindmaps and much more.

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