ITIL ASK Product description
Imagine this: You are preparing a presentation as part of an
ITIL implementation but cant remember the exact details of a particular
process-step. Or, you are tasked with an internal self-assessment of the
maturity of the processes in your IT department and have no idea where to
start?
Where do you go when you need more information? Who do you
call when you need answers?
Do you feel you don't need a full day of consulting or
several days in a classroom since you only have one question?
You can get that one burning question answered quickly. And
it won't be a simple "yes or no", either: you'll get a discussion of
various approaches and the benefits or disadvantages of each and, when
possible, a specific recommendation for you given your situation and goals.
Your questions aren't simple so well try to shed light on
the issues you have as we discuss various approaches available to you, cover
the benefits or disadvantages you face, and keep your known situation and goals
in mind.
Why ITIL Ask?
You can ask a question to tap our wealth of information and
experience.
That information base is the result of over 55 years of
combined experience in the ITIL and IT Service Management. You won't get
responses based on just one approach but on a myriad of approaches. Not only
will we share from our personal experience, but also from the fountain of
knowledge we have access to in our various professional associations. We enjoy
what we do and we are very good at it.
We will be your virtual consultant, your body of Knowledge
when you need it most, we are there whenever you need us no lead time or
elaborate tender processed to go through.
Topics Covered...
We are ITIL, ISO/IEC 20000 and IT Service Management
Specialists. We can help you on any aspect of ITIL and IT Service Management
business you have with the exception of legal or accounting advice.
Here are examples of topics we've been asked to address:
Education programs
The new ITILv3 qualification scheme
Exam location centres
Process integration with
COBIT
MOF
ISO/IEC 20000
ISO 9000
ISO/IEC 38500
Implementation questions
Achieving true management commitment and buy-in
Sales and Marketing tips for ITIL implementation
Career advice
Marketing and the ITIL Advantage
Here's How It Works.
Purchase the service applicable to you. Your account will be
charged and - once your purchase is processed - you will receive a template and
instructions in your e-mail inbox. As soon as we get your question well
acknowledge its receipt. You'll receive an answer from us usually within a
working day after that, but often with the acknowledgement.
Please note response time is dependent on Time Zones - Our
service is Global
Terms of 'ITIL Ask':
Well acknowledge receipt of your purchase as soon as it
arrives in our system. Once your purchase is processed you will receive a
template to submit your question to us. Well try to answer your question
within 24 hours, though the response time isn't guaranteed because of possible
business commitments or travel. Most often the answer comes with the
acknowledgement.
If we can't answer your question ourselves, we may direct
you to other resources that we think may help you further. Well go as far as
we reasonably can before making a referral. If we have absolutely no answer for
you, we will refund your fee.
Delivery Method:
Email documentation
This service is best suited for information that you need to
have at your finger tips, something on paper to copy and paste into a
presentation or project plan. Or to get an independent view on a question that
you are struggling with.
